At To the Moon we want our customers to be sure that they will get the right size when ordering online, which is why we have decided that the FIRST CHANGE OF SIZE is FREE (only for Spain (Peninsula) and for orders no discounts).
HOW DO I CHANGE THE SIZE?
If you receive your purchase and want to change the size , first make sure that the size you are requesting is available on the website (valid only for changing the sizes of the same model; If the requested size is out of stock, it can be exchanged for another model free of charge if the price of the two swimsuits is the same, otherwise the difference in price will be paid).
Send us an email to email@example.com
In the mail you must indicate:
- Order number:
- Model and size that you change:
- Model and size you want us to send you:
We will answer you within a maximum period of 7 working days in high season. If it is a loose part of a bikini, send us only the part you want to change.
WE WILL PICK IT UP AT YOUR HOME
Once we reply by email, prepare the model to be changed in a closed package.
Our courier will pick it up and deliver the new package to the same place where your order was delivered for the first time. You do not need to send the cloth bag to change the size or the zip cover of packaging since we will not send you the new size with bag or cover.
If you want to change only one size bikini top or bottom (only for bikinis with this option on the web), send us only the part to change.
HOW MANY DAYS DO I HAVE TO MAKE THE CHANGE?
You have 15 days from when you receive your order to request the change of sizes.
WHEN WILL I RECEIVE THE REQUESTED CHANGE?
Size changes take between 3 and 7 days to be made and are valid for the entire web except for discounted products.
The change of model has a cost of €6 that you must pay into the account that our Customer Service will provide you with when you receive your request through the same form.