refund policy

At To The Moon we want our customers to be satisfied with their purchase. If you want to return a swimsuit you have 20 days to do so from receipt of the same and 15 days if it is a discounted product.

HOW DO I MAKE THE RETURN?

Write us an e-mail to returns@tothemoon.es indicating:

Order number
Name
Email
Model and size to return

SEND US THE ITEMS TO BE RETURNED

Then you must send us the swimsuits to return to our Warehouse. Insert a piece of paper with the same information as the email into the package.
To the Moon is not responsible for picking up the package.

ADDRESS:
To the Moon
Calle Progreso, 43
41013 Seville
T. +34 676 580 051

Once we receive it and verify that it is in perfect condition, without stains and with its label and zip cover, we will refund you using the same payment method you used to make your purchase.

Make sure that you have tried on the bottom part of the swimsuit with your underwear on and that you return it to us and in the same condition that we sent it. We cannot accept CHANGES or RETURNS that have dirty garments.

If you are returning all swimwear in an order, you need to also send the cotton bag that came with the order. If the bag does not arrive, we will not be able to give you a full refund (If you keep a swimsuit from the order, you can keep the bag).

REFUND

The refund will be made within 7 to 15 days and you will receive it by the same payment method with which you made your purchase. Shipping costs will not be refunded on returns .

HOW DO I SEND MY RETURN?

We recommend that you use a shipping method with a tracking number as we are not responsible if we do not receive it.

To send us the swimsuits:

Send the product well packed to our warehouse with the data of your order. Please note that if the order does not include the customer data and order number we won't be able to give you a refund.

Shipping address TO THE MOON Calle Progreso, 43, local. 41013 Seville T. 676 580 051