Visit our returns portal by following this link. You will need your order number and the email You did it with it. You can find the order number in your purchase confirmation email.

Follow the steps on the portal until you receive confirmation of your return.

Returns cost €4.90 per order sent (mainland Spain, for other destinations, please contact customer service via chat).

You have 15 calendar days from receipt of your order.

Once received in our warehouse, we review it within 2-5 days. Once reviewed, the refund will be processed using the same method used to make the purchase and will be available in your account within approximately 5 business days (this time may vary depending on the bank).

Es importante incluir en la devolución todos los productos recibidos, incluyendo la bolsa zip de To the Moon que llevan muchos de nuestros artículos, así como el foam de quita y pon. En caso de no recibir algunos de estos artículos se restarán el cargo de la misma del coste de la devolución (1€ por cada bolsa zip, 3,50€ por el par de foams).

No aceptamos devoluciones de productos manchados, rotos o con señales de haber sido usados, en ese caso, procederemos a retornar el artículo al cliente.

Asegúrate de habértelo probado con ropa interior puesta.

Visit our returns portal by following this link. You will need your order number and the email You did it with it. You can find the order number in your purchase confirmation email.

Follow the steps indicated on the portal until you reach confirmation of the change.

The exchange fee is €3.90 per order sent (mainland Spain, for other destinations please contact customer service via chat).

You have 15 calendar days from receipt of your order.

You can exchange a size, but not a style. If you wish to exchange a style, you can return it and then make a new purchase.

When we receive your package we will send you the new size.

We regret that we cannot guarantee that the item will be available even if you request an exchange. We recommend you make the shipment as soon as possible, since during times of high volume, sizes may run out and not be available at the time of the change.

In that case, we will refund your order, and you can purchase a new product that is not sold out. We do not exchange one model for another.

To exchange the size, the garment must be completely clean.Make sure you've tried on the bottom of your swimsuit with your underwear on, as if there's any stains, we won't be able to accept the exchange.