FAQs
FREQUENTLY ASKED QUESTIONS
about my ORDER
Click the chat bubble in the bottom right corner of this page. Click "Track my shipment" and follow the instructions.
You can check your inbox, as you may have received emails from the shipping agency.
Please note that the courier may call you to confirm delivery, so if you receive an unknown call, be aware that it may be them.
If you need more information, you can contact us via chat or email pedidos@tothemoon.es
We know you're eager to try it out, so we'll do everything we can to get it to you as soon as possible.
Our shipments take between 2 and 3 business days to be delivered to the Iberian Peninsula and the Balearic Islands. If shipping outside of Spain, please see our shipping page .
You can cancel your order as long as it hasn't entered the processing phase. Once in the processing phase, orders cannot be canceled.
If you no longer want it, you can return it once received.
You can contact us through the web chat. If we're not online, we'll read your message later and contact you via email.
You can also write to us at the following email addresses:
- hola@tothemoon.es for general inquiries.
- orders@tothemoon.es for order inquiries.
SHIPPING
If your order is over €150 (mainland Spain), shipping is free.
For smaller orders:
- Spain (peninsula): €4.95
For all other destinations, please see our complete shipping information here .
Almost, almost.
In addition to Spain and Portugal (Peninsula), we ship to the Balearic Islands, Germany, Italy, France, Belgium, the Netherlands, the United Kingdom and the rest of Europe, Mexico, Chile, Uruguay, Dubai and the rest of the world... If your destination is not on our list, please contact us!
Complete shipping information here .
Our usual delivery time is 2-3 business days, although if you place your order Monday through Thursday before 2:00 PM, your order is likely to arrive the next day.
Yes, you can check the complete shipping information here .
Payment methods
You can pay by card or Paypal.
Exchanges and returns
Yes, you can return your To the Moon.
Access our portal , enter your information, and follow the instructions. If you need more information, follow this link .
Yes, you can exchange your size if you are in Spain or Portugal (Peninsula).
Access our portal , enter your information, and follow the instructions. If you need more information, follow this link .
To exchange a model, you must return it and place a new order in our store.
Access our portal and start the return process on our portal.
If the style you need to change the size for is out of stock, you can return your To the Moon and choose another style in the size you want.
Store sizes
For all our products, you'll find a section called "SIZE GUIDE" below the description. In this drop-down menu, you'll find the measurements for each size. We recommend taking your measurements to find the right size for you.
There is also a recommendation that appears on all swimsuits and bikinis, just above the sizes, advising you what to do if you have questions about the size.
TO THE MOON PHYSICAL STORE
Our store is located in Seville, at the following address:
C/ Progreso, 43.
Want to visit us? How to get there ? Check our hours before coming.
Care
We recommend that you don't do this; it's better to hand wash it with neutral soap, cold water, and no fabric softener.
If you wash it in the washing machine, use cold water, no fabric softener, and a gentle spin.
Check out our complete care guide here .
Non-approved or very strong chlorine bleach can damage garments and/or alter the colors of fabrics.
Chlorine and salt residues, if not removed immediately after removing the garment, can also cause damage to the garment.
Check out our complete care guide here .
It's best to dry it in the shade. If you put it in the sun, make sure it's turned upside down.
Check out our complete care guide here .
Never use the dryer.
Check out our complete care guide here .
Do not store your swimsuits wet, or with traces of chlorine or salt.
If they haven't been washed after their last use, removing all traces of chlorine and/or salt, or if they aren't completely dry, the Lycra and elastic bands can become damaged and lose their elasticity. Make sure of this before storing them in the fall so they're perfect for use next year.
Check out our complete care guide here .